Strategic Report 01 Overview 02 03 04 Ophthalmology GHG opened the country’s most advanced ophthalmology department following the launch of its Regional Hospital. Entering the ophthalmology market was consistent with the Group’s strategy to strengthen its position in elective care services. By providing the highest quality of treatment, within six months of service launch, while the department remained in its early roll-out phase, GHG was able to gain approximately 15% market share in ophthalmology, compared to the previously held share just under 3%. To increase the service accessibility and meet the national demand, an ophthalmology department was also opened in Tbilisi Referral Hospital, serving the population of eastern Georgia. The Group’s total investment in the ophthalmology market reached GEL 5.3 million. The ophthalmology departments in both hospitals are furnished with the state-of-the-art equipment and provide a comprehensive 24-hour emergency care. Their unique diagnostic and surgical technology allow us to perform the most complicated procedures and promote service export. The ophthalmology team is led by the country’s first-class ophthalmologists contracted under the “Invest in Doctors” programme. The doctors who have been trained abroad ensure that the patients get the best quality care and regularly engage their personnel in international conferences to upgrade their skills and knowledge. In vitro fertilisation service (“IVF”) In 2015, GHG set up its first IVF department. IVF services were Apart from various tests and latest technology that help to achieve the underdeveloped locally and patients had to travel to abroad for desired outcome, the success of the department is highly dependent treatment. The immediate goal for us was to offer IVF to those seeking on its skilled personnel. A distinguished embryologist from Turkey was treatment abroad and provide them with adequate healthcare quality, invited to set up the service at Caraps and develop a local team, which helping close the service gaps in the country. Thanks to a high currently comprises five specialists. Prior to launching the service, degree of certification of our medical personnel, competitive pricing key specialists of the team went through a period of extensive training and up-to-date technologies, the department also attracts medical in Turkey. Owing to dedication and expertise of this team, since the tourism patients, mainly from neighbouring countries, where IVF department was established, 447 children were born, translating into services remain underdeveloped. a 55% success rate. The IVF department was launched at our Caraps Medline Hospital (“Caraps”) to utilise its existing strong gynaecology practice and its recognised service quaty. e investment required for the service reached GEL 1.2 million. The total monthly capacity of the department is up to 150 patients. 21