01 02 Governance 03 04 Shareholder and stakeholder engagement How we engage with our shareholders The Company has a comprehensive shareholder engagement programme and maintains an open and transparent dialogue with existing and potential shareholders, a responsibility that the Company takes very seriously. The Board’s primary contact with institutional shareholders is through the Chairman, the Senior Independent Non-Executive Director, the CEO, the Advisor to the CEO, and the Head of Investor Relations, each of whom provides a standing invitation to shareholders to meet and discuss any matters they wish to raise. Our Committee Chairmen also make themselves available to answer questions from investors. The Board has also appointed David Morrison as the Senior Independent Director, whose role includes acting as an intermediary to the Board for shareholders. We formally communicate with our shareholders via our AGM, Annual Report and Accounts, Half Year Report and Interim Management Statements. These are supported by a combination of presentations and telephone briefings. Over the course of the year, we met with over 200 institutional investors, and participated in more than ten investor conferences and road shows. Throughout the year, our Directors and management met with shareholders in Georgia, the UK, Europe, the US and South Africa. In October 2018, GHG co-hosted an investor day at the London Stock Exchange, which was opento all investors and analysts. This investor day provided the opportunity for investors to receive an update from the Board and executive management on strategy and performance as well as meet informally with Board members and raise matters of interest. GHG was delighted to host approximately 130 investors and analysts at the investor day, and we have ensured that the views expressed by investors at the day has been fed back to the Board. In addition to our shareholders, we meet and present to analysts throughout the year and hold regular meetings with the Group’s existing lenders and actively engage with potential lenders to discuss our funding strategy. UK General Counsel and our Company Secretary also have ongoing communication with the shareholders’ advisory groups. The Chairman has overall responsibility for ensuring that the Board understands the views of major shareholders. The full Board is regularly kept informed of these views by the Chairman as well as executive management and the Investor Relations team and, to the extent deemed appropriate, issues raised at these meetings have been adopted by the Group. Informal feedback from analysts and the Group’s corporate advisors is also shared with the Board. How we engage with our other stakeholders As a major healthcare provider in Georgia and in the Caucasus region, we also understand the importance of ensuring that we actively engage with, and take into account the views of, our major stakeholders. We detail below who we consider our major stakeholders to be and how we take into account, and respond to, those stakeholders. Stakeholders Our engagement Our patients In 2018 a number of Non-Executive Directors visited polyclinics and hospitals, including visiting Tbilisi Referral Hospital prior to the formal opening, and meeting with patients in Tbilisi Referral Hospital to gain further insight into the range of services offered and understand the patient experience. Non-Executive Directors also visited pharmacies and the Laparoscopy Surgery Centre. We detail our engagement with clinicians further in our Clinical Quality and Safety Committee Report. Employees We detail in our Resources and Responsibilities section our engagement with employees, which includes: • Half yearly and annual performance reviews; • Employee engagement surveys; • Town Hall sessions with senior management; and • ‘Meet the Board’ sessions. Government Regular liaison with Government departments, including Ministerial liaison. Local communities As we detail in our Resources and Responsibilities section, we have a range of initiatives including volunteer days for employees, support of relevant charities through selective partnerships and the regular review of additional ways we can provide support to the wider community and relevant charitable organisations. Third-party suppliers Regular meetings and review within key contacts within those suppliers and their senior management teams. Our website, http://ghg.com.ge, provides our stakeholders with access to the Group’s results, press releases, investor presentations, analyst reports, and details on our corporate governance and corporate and social responsibility framework and our leadership, as well as other information relevant to our stakeholders. We also ensure that shareholders can access details of the Group’s results and other news releases through the London Stock Exchange’s Regulatory News Service. 71